Privacy Policy
1. Introduction
Protecting your private information is our priority. This Privacy Policy applies to steno.ai and StenoAI Inc. (collectively referred to as "Steno," "we," "us," or "our") and governs data collection, processing, and usage in relation to our AI-powered services. Steno provides B2B SaaS solutions leveraging advanced AI and large language models (LLMs) for enterprise companies, e-learning/online education providers, service-based companies, retail businesses, financial institutions, and other sectors.By using Steno's services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your information and how we treat it.
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect depend on how you use our services:
2.1 Information You Provide to Us
Account Information: When you create an account, we collect information such as your name, email address, phone number, and billing information.
Customer Content: We collect and process the content, data, and information that you upload, provide, or generate through your use of our services.
Communication Information: If you contact us, we may keep a record of that correspondence.
2.2 Information We Collect AutomaticallyLog Data:
Our servers automatically record information that your browser sends whenever you visit our website or use our services.
Usage Data: We collect information about how you use our services, including the types of content you view or engage with, the features you use, and the actions you take.
Device Information: We collect information about the devices you use to access our services, including hardware models, operating systems, unique device identifiers, and mobile network information.
2.3 Business Social Media Interactions
We maintain a presence on professional networking platforms and other business-oriented social media channels. If you choose to interact with our company through these platforms, we may collect business-related information you make available, such as:
Your professional profile information (e.g., job title, company, professional experience)
Business contact details you provide
Content of your communications with us through these platforms
Information related to your participation in our online events, webinars, or professional communities
This information is collected and used solely for B2B purposes such as networking, lead generation, sharing industry insights, and providing information about our services to potential business clients.
2.4 Performance Data
We collect metrics and usage analytics to provide insights to customers about how their users are utilizing our product. This data is aggregated and anonymized.
2.5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and administer our website and services, and to improve your experience. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store some information about your preferences or past actions.
We use the following types of cookies:
Essential Cookies: These are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Your Rights and Choices" section of this policy.
3. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our services
Develop new products and features
Personalize and optimize our services
Communicate with you about our services
Protect our services and our users
Comply with legal obligations
We are committed to data minimization principles and only collect and process data that is directly relevant and necessary to accomplish these specified purposes.
Our data minimization practices include:
Collecting only the data necessary to provide and improve our servicesRegularly reviewing and deleting unnecessary data
Limiting access to personal data to those who need it for service provision
Using data anonymization and aggregation techniques where possible
4. Sharing of Information
Steno does not sell, rent, or lease customer information to third parties. We may share your information in the following circumstances:
With your consent
To comply with legal obligations
To protect and defend our rights and property
With service providers and business partners who help us deliver our servicesIn connection with a merger, sale, or acquisition
With third-party service providers, including providers of large language models, who assist us in operating our business and providing our services. These providers are contractually bound to use the data only for the purposes of providing their services to us.
5. Data Retention
We retain your information for as long as necessary to provide our services and for one year after the termination of our business relationship. After this period, we will securely delete or anonymize your data, unless a longer retention period is required by law.
6. Security
We implement a variety of security measures to maintain the safety of your personal information, including:
Encryption of data at rest and in transitRegular security audits and assessments
Strict access controls and authentication proceduresIsolated training environments for AI models
We maintain strict code provenance practices to ensure the integrity and security of our software. All code changes are tracked, and we employ rigorous review processes to prevent unauthorized modifications.We conduct regular audits of our data handling and privacy practices to ensure ongoing compliance with this policy and applicable regulations.While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
The right to access your personal information
The right to correct inaccurate personal information
The right to request deletion of your personal information
The right to object to or restrict certain processing of your personal information
The right to data portability
To exercise these rights, please contact us using the information provided at the end of this policy.
8. AI and LLM Usage
Our services leverage artificial intelligence and large language models. We are committed to the ethical use of AI, including:
Fairness and non-discrimination in our AI systemsTransparency about AI use in our servicesHuman oversight and accountability in AI decision-making processes
Continuous monitoring and improvement of our AI systems
We select LLM providers who contractually commit not to use our customers' data for their own training purposes.
We offer different deployment options for our services, including Software as a Service (SaaS) and Private Instances. The choice of deployment model may affect where and how your data is stored and processed. For more information about these options and their implications for data handling, please contact us.
9. International Data Transfers
We may transfer your information to countries other than the country in which you are located. We use appropriate safeguards to ensure the protection of your information when transferred internationally, in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Additional Agreements
This Privacy Policy is part of our commitment to protecting your data. However, it does not cover all aspects of our business relationship. Detailed terms of our service, including specific obligations and commitments related to data processing, are covered in our Master Services Agreement (MSA). We encourage our customers to review both this Privacy Policy and the MSA to fully understand the terms under which we provide our services.
12. Customer Responsibilities
Our customers are responsible for:Ensuring they have the right to share any data they upload to our serviceManaging access controls for their usersUsing our service in compliance with applicable laws and regulationsInforming their end-users about the use of AI in the service, if applicable
13. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
StenoAI Inc.
2261 Market Street STE 10825
San Francisco, CA 94114
United States
Email: privacy@steno.ai
Phone: (619) 736-809414.
Effective Date
This Privacy Policy is effective as of August 22nd, 2024.
