Terms and conditions
Last Updated: June 20, 2025
These Terms of Service (“Terms”) form a binding agreement between StenoAI Inc. (“Steno.ai,” “we,” “us”) and the individual or entity that executes a Statement of Work or otherwise uses the Services (“Customer,” “you”) and govern your use of the Site and Services (each as defined below). These Terms are effective on the earlier of the date on an executed Statement of Work, or the date Customer first uses the Services (“Effective Date”).
By executing a Statement of Work, clicking a box referencing these Terms, or by accessing or using the Services, you acknowledge and agree that you have read, understood, and agree to these Terms. These Terms apply to Customer and all of its Authorized Users (defined below) who access the Services under Customer’s account. By using these Services and agreeing to these Terms, you represent and warrant that you are authorized to execute, deliver and to bind Customer to these Terms, and to act as Customer’s agent in connection with these Terms. If you do not agree to these Terms, you may not access or use the Services.
1. Definitions
“API(s)” means any application programming interfaces provided by Steno.ai to facilitate the generation of the Output through the Services.
“Authorized Users” means employees or contractors of Customer who are authorized by Customer to use the Services under these Terms.
“Confidential Information” means all non-public information disclosed by a party to the other party, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of its disclosure.
“Customer Content” means any text, data, files, content or other materials supplied by or on behalf of Customer or its Authorized Users.
“Documentation” means all specifications, user manuals, and other technical materials relating to the Services that are provided or made available to Customer, and as may be modified by Steno.ai from time to time.
“Order Form” means the ordering document, which may be standalone or incorporated into a SOW, pursuant to which Customer purchases a subscription to the Services.
“Output” means the content generated by the Services in response to Customer prompts or inputs.
“Services” means Steno.ai’s AI agent platform, APIs, dashboards, Documentation, and any related support, implementation or professional services provided by Steno.ai under these Terms or a Statement of Work.
“Site” means the website located at www.steno.ai, the related mobile website, the mobile application.
“Statement of Work” or “SOW” means a document, including any Order Form, executed by the parties describing the scope, fees, timeline and/or other terms applicable to the Services. For clarity, an Order Form may be used in place of a Statement of Work for subscription-based Services.
2. License & Use
2.1 Business Use License. Subject to these Terms, Steno.ai grants Customer, and the Authorized Users on Customer’s behalf, a limited, non‑exclusive, non‑transferable (except as expressly permitted under Section 13), non-sublicensable license to access and use the Services solely for Customer’s internal business purposes during the term stated in the SOW. Customer shall only use the Services for commercial, not consumer, purposes.
Restrictions and Acceptable‑Use Policy. Customer will not, and shall ensure that its Authorized Users will not:
Reverse‑engineer, decompile, disassemble, copy, or create derivative works of the Services.
Probe, scan, penetrate, or test the vulnerability of any Steno.ai system or network without express written permission.
Overload, flood, spam, or run denial‑of‑service attacks against the Services or any network connected to the Services.
Scrape, crawl, harvest, or employ any automated process to extract data or content from the Services or Steno.ai’s codebase.
Bypass or circumvent any access controls or API rate limits, or access the Services via an unapproved interface.
Upload or transmit viruses, malware, or any other malicious code.
Use the Services to transmit unsolicited commercial emails, spam, or junk messages.
Use the Services to publish or share content that is illegal, harmful, or infringes the rights of others.
Benchmark, analyze, or test the Services for competing or competitive purposes without Steno.ai’s written consent.
Misrepresent your identity or affiliation while using the Services, or impersonate any person or entity.
Rent, lease, loan, or sell access to the Services to any third party or use the Services on behalf of any third party
Use the Services in any manner that exceeds the scope of us permitted in Section 2.1 or in a manner inconsistent with applicable law, the Documentation, these Terms, or any SOW.
Permit a third party to do any of the foregoing.
2.3 Co‑Branding & Publicity.
The user interface may display a “Powered by Steno” badge unless Customer purchases a white‑label add‑on. Unless Customer opts out in writing, Steno.ai may reference Customer’s name and logo in its marketing materials.
2.4 Suspension.
Steno.ai may suspend or limit Customer or any Authorized User’s access to the Services immediately upon notice for (i) non‑payment, (ii) Customer or any Authorized User’s breach of this Section 2, or (iii) use that poses a security or legal risk to Steno.ai or any third party.
3. Customer Responsibilities
Customer will: (a) provide timely information, content, and cooperation; (b) ensure it has all rights to the Customer Content; and (c) comply with all applicable laws. Customer must keep usernames and passwords confidential. Customer is responsible for all activity under its accounts and must notify Steno.ai promptly of any unauthorized use.
4. Fees & Payment
Prices, subscription terms, and billing schedules are stated in each SOW. Fees are due upfront unless the SOW states otherwise. Late payments accrue 1.5 % per month (or, if less, the maximum lawful rate). Fees are exclusive of taxes. Customer pays all taxes except those on Steno.ai’s net income. Unused credits expire at the end of each subscription term and are non‑refundable.
5. Confidentiality
5.1 Confidential Information. Each Party (“Receiving Party”) acknowledges that it may receive from the other Party (“Disclosing Party”) Confidential Information relating to the Disclosing Party. The terms of any SOW, the Services, and all technical information relating thereto shall be considered Confidential Information of Steno.ai.
5.2 Exclusions.
Confidential Information does not include information that: (a) is or becomes generally available to the public other than through a wrongful act of the Receiving Party; (b) is or becomes available to the Receiving Party on a non-confidential basis from a source that is entitled to disclose it to the Receiving Party; or (c) is independently developed by the Receiving Party, its employees or third party contractors without access to or use of the Disclosing Party’s Confidential Information.
5.3 Obligations.
During and after the Term, the Receiving Party shall: (a) not use or disclose Confidential Information of the Disclosing Party without the prior written consent of the Disclosing Party except as required for the performance of, or the exercise of rights under, this Agreement; and (b) take no less than the same measures that it takes with its own Confidential Information, and in any case no less than reasonable measures, to maintain the Confidential Information of the Disclosing Party.
5.4 Disclosure by Law.
Either Party may disclose Confidential Information to the extent required by law, provided that the Receiving Party, to the extent legally permissible gives the Disclosing Party reasonable advance notice of such required disclosure and cooperates with the Disclosing Party so that the Disclosing Party has the opportunity to obtain appropriate confidential treatment for such Confidential Information.
6. Intellectual Property & Ownership
Customer. As between the Parties, Customer owns Customer Content and the resulting Output. However, due to the nature of artificial intelligence and how the Services operate, Output may not be unique, and similar or identical output may be provided to other users. For the avoidance of doubt, Customer’s ownership of Output does not affect the rights of other users to use similar or identical output generated independently by the Services.
Steno.ai. Steno.ai owns the Site, the Services, the platform, APIs, Performance Data (as defined below), Documentation and any applicable software, models, algorithms, data, or technical information contained within the foregoing; and improvements or enhancements made to, and derivatives of, including without limitation those created through the performance of the Services.
Hosting License. Customer grants Steno.ai a non‑exclusive license to host, process, and transmit Customer Content solely to provide and maintain the Services, including configuring the Customer’s AI agent and ensuring security and availability. Steno.ai will not use Customer Content to train models or features for other customers without Customer’s consent.
Performance Data. Steno.ai may collect and use aggregated, anonymized usage data (“Performance Data”) to operate, analyze, and improve the Services.
Feedback. If you provide any feedback or suggestions to Steno.ai about the Services, you grant Steno.ai a perpetual, royalty‑free license to use such suggestions or feedback for any purpose without compensation to you.
7. Privacy & Data Processing
Your use of the Services is subject to our Privacy Policy. By using the Services, you consent to the collection, use and sharing of your information as described in the Privacy Policy. If Customer processes personal data governed by the EU GDPR, Customer must execute our Data Processing Agreement (“DPA”), which is available on request.
8. Warranties & Disclaimers
8.1 Limited Platform Warranty. Steno.ai warrants that, during the term of the SOW, the core platform will materially conform to the Documentation and will not knowingly contain malicious code designed to harm Customer Content. Customer must notify Steno.ai of any warranty issue within fifteen (15) days of the non-conformance. For any breach of the warranties, Customer’s exclusive remedy, and Steno.ai’s entire liability, will be the re-performance of the Services. If Steno.ai fails to re-perform the Services as warranted, Customer’s sole and exclusive remedy shall be to terminate these Terms and receive a refund of any pre-paid but unearned fees prorated on a monthly basis for the remainder of the term of the applicable SOW.
8.2 Third‑Party Providers. The Services rely on third‑party providers, including large language models and cloud infrastructure. Steno.ai is not responsible for acts or omissions of such providers and disclaims liability for outages or service degradation caused by them.
8.3 Disclaimer. Except for the limited warranty above, and to the maximum extent permitted by law, the Services are provided “as is.” Steno.ai disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, and that Output will be accurate, complete, or suitable for any purpose. Customer is solely responsible for reviewing Output before use.
8.4 AI and LLM Usage. The Services provided by Steno.ai leverage artificial intelligence (AI) and large language models (LLMs). By using the Services, you acknowledge and agree that (a) the content generated by our AI system is for informational purposes only and may not always be accurate or complete; (b) you are responsible for reviewing and verifying any AI-generated content before use; (c) Steno.ai does not guarantee the accuracy, completeness, or usefulness of AI-generated content; (d) you will not use the Services to generate, upload, or share content that is illegal, harmful, or violates the rights of others; and (e) the Customer is solely responsible for any decisions or actions taken based on AI-generated content.
9. Indemnification
9.1 By Customer. Customer will defend, indemnify and hold harmless Steno.ai, its affiliates and its and their respective officers, directors, employees, contractors, agents, successors and assigns, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) (collectively, “Losses”) arising out of (i) Customer Content or (ii) Customer’s violation of law or these Terms.
9.2 By Steno.ai. Steno.ai will defend, indemnify and hold harmless Customer from and against any Losses arising out of a third‑party claim that the unmodified Services infringe a U.S. patent, copyright, or trademark, except to the extent the alleged infringement arises from: (a) use of the Services in combination with any hardware, software, data, or other materials not provided or authorized by Steno.ai; (b) modification of the Services by anyone other than Steno.ai or its authorized agents; (c) use of the Services other than in accordance with these Terms and the Documentation; or (d) Customer Content or other materials provided by Customer or on Customer’s behalf.
9.3 Mitigation. If the Services are, or in Steno.ai’s reasonable opinion are likely to become, the subject of an infringement claim, Steno.ai may, at its option and expense: (i) obtain the right for Customer to continue using the Services; (ii) modify the Services so they are non-infringing without materially reducing their functionality; or (iii) terminate the applicable Services and refund any pre-paid, unused fees on a prorated basis.
9.4 Sole Remedy. This Section 9 states Steno.ai’s sole liability, and Customer’s exclusive remedy, for any claims of intellectual property infringement related to the Services.
10. Limitation of Liability
EXCEPT FOR STENO.AI’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR INDEMNIFICATION OBLIGATIONS UNDER SECTION 9, In no event shall Steno.ai be liable for indirect, incidental, special, punitive or consequential damages, or any loss of profits, revenues, or data; AND Steno.ai’s total liability under these Terms will not exceed the fees paid by Customer in the twelve (12) months preceding the claim. The limitations in this Section apply to the maximum extent permitted by applicable law.
11. Force Majeure
Neither party shall be liable for delays or failures in performance caused by events beyond its reasonable control, including but not limited to natural disasters, war, internet outages, strikes, government, pandemics or other similar events. Steno.ai shall not be responsible for any delay or failure to perform caused in whole or in part by Customer’s failure to timely provide information, access, or approvals necessary for Steno.ai’s performance.
12. Term & Termination
12.1 Term; Termination. These Terms remain in effect for as long as any SOW is active. Either party may terminate for material breach with 30 days’ prior written notice, unless the breach is cured within such period.
12.2 Effects of Termination. Upon any expiration or termination, Customer must immediately stop using the Services and delete any Steno.ai confidential materials. All fees paid or payable are non‑refundable, and any outstanding amounts shall become immediately due. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, intellectual property provisions, warranty disclaimers, indemnity, and limitation of liability.
13. Assignment
Neither party may assign these Terms without the other’s written consent, except that each party has the right to assign these Terms to a successor in a merger, acquisition, or sale of all or substantially all of its assets. Subject to the foregoing, these Terms shall be binding upon the Parties and their respective successors and permitted assigns.
14. Injunctive Relief
The parties agree that any actual or threatened breach of Sections 2 (License and Use), 5 (Confidentiality), or 6 (Intellectual Property) would cause irreparable harm for which monetary damages are inadequate. Either party may seek injunctive relief in any court of competent jurisdiction without the requirement of posting bond in addition to any other rights or remedies available at law or equity.
15. Governing Law & Dispute Resolution
These Terms and the SOW are governed by the laws of the State of California, without regard to conflict‑of‑law rules. For any legal action or proceeding under these Terms or any SOW, the parties consent to exclusive jurisdiction in the state or federal courts located in Los Angeles County, California.
16. Changes to Terms
Steno.ai may update these Terms by posting a revised version at https://steno.ai/terms. If we make a material change to these Terms, we will provide you with reasonable notice prior to the change taking effect either by emailing the email address associated you’re your account or by messaging you through the Services. you can review the most current version of these Terms at any time upon visiting this page. Any material revisions to these Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change. If you use the Services after the effective date of any changes, your use of the Services after that date constitutes acceptance of the updated Terms.
17. Entire Agreement
These Terms, any active SOWs, the Privacy Policy, and (if applicable) the DPA constitute the entire agreement and supersede all prior agreements related to the Services. If any provision of these Terms is held by a court of law to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired thereby. The waiver by either party of a breach of these Terms by the other party shall not operate or be construed as a waiver of any other or subsequent breach.
18. Contact
If you have any questions about these Terms, please contact us at:
StenoAI Inc.
2261 Market Street STE 10825
San Francisco, CA 94114
United States
Email: legal@steno.ai
Phone: (619) 736-8094
